Head of Money Advice and Financial Inclusion Services
At Citizens Advice Liverpool, I work as a Project Lead for three projects: the GMMAP debt advice project, Pension Wise and a NatWest Group project.
I chose to work for Citizens Advice Liverpool as, in 2008, while working in financial services, the credit crunch was starting to hit my customers and I started to refer them to the local Citizens Advice for debt help. This sparked my interest into the work of Citizens Advice, and I was fortunate enough to find a role in debt advice several months’ later. I enjoy seeing how the projects I manage really help people in their daily lives.