About the Role
Context of Role
To supervise the Advice on Prescription Programme, to provide support to advisers and administrators to ensure quality standards are met. To assist the senior health programme team to ensure our service supports wellbeing and reduces health inequalities to the patients of Liverpool CCG
Role Purpose:
To supervise the Advice on Prescription Programme, to provide support to advisers and administrators to ensure quality standards are met. To assist the senior health programme team to ensure our service supports wellbeing and reduces health inequalities to the patients of Liverpool CCG
Requirements
A good knowledge of the social model of health and how our services can support wellbeing and reduce health inequalities.
Have a thorough understanding of health programme referral pathways.
Ability to prioritise own work and the work of others, meet deadlines and manage workload in a busy environment.
Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
Excellent written and verbal communication skills
Ability to research, analyse and interpret complex information and produce and present clear reports verbally and in writing.
Ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.
Ability to use IT systems and packages, and electronic resources in the provision of services and the preparation of reports and submissions.
A good, up to date understanding of equality and diversity and its application to the provision of advice, and the supervision and development of staff.
Ability to commit to, and work within, the aims, principles and policies of the Citizens Advice service.
A commitment to continuous professional development
Understanding of the issues affecting society and their implications for clients and service provision.
How to Apply
Please fill out the application form provided, once completed please send to recruitment@caliverpool.org.uk
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
As well as a competitive salary CAL also provides access to:
27 days annual leave plus bank holidays
Hybrid Working Scheme
Interest free travel loans
Employee Assistance Programme
Pension Scheme
Cycle to Work Scheme
Lifestyles Gym Membership (20% corporate discount)
Enhanced maternity, paternity and adoption leave pay